Account Operations Manager

Our Account Operations Managers (“AOMs”) are the full package of relational and analytical. They independently manage a book of clients from end to end. Not only are they the face of our company to our clients, but they listen to the data and put their hands on the wheel to create outcomes. The key responsibilities include:

Client Engagement

• Serve as the primary point of contact for your clients – communicating professionally with owners, C-suite, and senior TA leaders
• Going deeper to understand each client’s unique needs, KPIs and goals

Campaign Operations

• Own the performance of campaigns for your accounts – monitoring activity, spotting underperformance, and implementing changes yourself
• Proactively turn the client’s needs into actionable game plans supported by data

Ideal Candidate:

• Relational – Someone who loves to engage and build trust with others
• Data Fluent – You know your way around an Excel spreadsheet, running lookups, pivots, and filters to discover insights
• Healthily Independent – Able to lead calls and make decisions on your own (and know when to call in support)
• Technically Curious – You might not necessarily know how to code, but you aren’t afraid to learn what makes things work behind the scenes

Requirements:

• 1+ year of professional experience in account management, campaign operations, or a client-facing operations role
• Bonus: Experience in recruitment marketing, adtech, or martech

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