Administrative Assistant - Part Time

Top Job

Located in Longview, WA

Salary: $21.00 / hr

Position Summary
The Administrative Assistant plays a key role in keeping daily operations organized, efficient, and aligned with our commitment to quality. This position supports both clients and team members by managing communication, coordinating workflows, and ensuring important details are handled with care. This role is critical in maintaining strong, consistent communication across the company and delivering exceptional client experience.

Wage: $21.00 / hr

Schedule: 30 hours a week

Key Responsibilities

Client Experience & Communication

• Manage and track client scorecards, ensuring all feedback is reviewed, followed up on with internal teams as needed, and responded to professionally and promptly
• Maintain consistent, proactive communication with clients to ensure a high level of satisfaction and trust
• Follow up with customers to ensure satisfaction and help resolve concerns
• Assist with client communication, scheduling, and general inquiries
• Support client home consults and assist in preparing estimates

Scheduling & Operations

• Schedule repeat and one-time cleanings with accuracy and efficiency
• Maintain schedules at least two weeks in advance to ensure proper planning and coverage
• Communicate detailed job information clearly and accurately to cleaning teams
• Manage Airbnb bookings and coordinate turnovers
• Make confirmation and reminder calls to clients
• Maintain consistent, daily communication with field teams, including captains and teammates
• Ensure strong communication flow between office and field staff to keep everyone aligned
• Assist in coordinating staffing needs and daily logistics

HR Support

• Assist with applicant screening and interview scheduling
• Support onboarding paperwork and new hire documentation
• Maintain employee records and performance tracking systems
• Assist with recruiting ads and training coordination

Administrative Support

• Prepare and assist with Employee Write-Ups/Notices (EWN's) and documentation
• Maintain organized records and internal systems
• Support special projects and assist with process improvements

Office & Order Coordination

• Oversee supply ordering workflow, ensuring orders are received, tracked, and processed accurately
• Run occasional business-related errands as needed
• Maintain general organization and cleanliness of the office, including trash and recycling

Core Expectations

• Maintain clear, professional, and timely communication with field staff, including captains, teammates, and entire teams
• Ensure communication between office and field is consistent, accurate, and reliable
• Deliver a consistently high level of communication with clients so the company is known for excellent responsiveness and service
• Strong attention to detail and follow-through
• Ability to stay organized and prioritize multiple tasks in a fast-paced environment
• Proactive mindset-identifies issues and takes initiative to solve them
• Commitment to delivering high-quality client experience

Impact of This Role
This position directly supports our goal of creating an exceptional client experience and a well-supported team. A strong Administrative Assistant ensures communication is seamless between office, field teams, and clients-helping protect company standards, strengthen team alignment, and contribute to the overall success of the company.

Associate Benefits

While working for Express, our associates can also become eligible for a variety of benefits:

• Referral bonuses - $100 per employee referred after 80 hours worked.
• Medical plan
• Dental plan
• Vision/eyewear plan
• Prescription drug reimbursement
• Short-term disability
• Direct deposit
• Sick Pay
• Perks at Work - Save money with offers and discounts on everything from large or everyday purchases with popular merchants.
• 401(k) retirement savings plan
• Life insurance

At Express, we will assess your skills; offer you interview and resume writing tips, and work with you to find a job that fits your needs and abilities. You will never pay a fee at Express and you will have the opportunity to earn benefits. We have more than 200 jobs available every month and we want to talk to you! To find out more, contact us today!

TO APPLY

1. Stop by our office at 1208 Washington Way Suite 130, Longview, WA 98632 (Monday-Friday 8am-5pm)
2. Call Express Employment Professionals at 360-414-1200 to speak with a hiring manager
3. Text 'Jobs' to 360-414-1200
4. Complete the application on our website expresspros.com/longviewwa
5. Submit your resume via email to longviewwa@expresspros.com

'All employment offers are contingent on the successful completion of a pre-employment drug screening and criminal background check in compliance with all applicable federal and state laws.'

#LV1956

Express Office: Longview

1208 Washington Way

Suite 130

Longview, WA 98632