Bilingual Customer Service Representative (G775)

Top Job

Located in Mason, OH

Salary: $19.00/hour

Bilingual Customer Service Representative (English & Spanish) | Mason, OH

1st Shift | $19+/hour, based on experience

Express Employment Professionals Cincinnati East is now hiring to fulfill a bilingual (English & Spanish) Customer Service Representative to join a sales and service team for a manufacturing firm based out of Mason, OH.

Core Functions:

• Receive, check and confirm orders: Receive and review customer orders received through email, phone, or fax machine. Confirm accuracy of order and provide order confirmation to customers. Confer with sales or management on questionable or incorrect orders to resolve issues.
• Order Entry Process: Enter received orders onto D365; then pass to Customer Service Manager for verification and accuracy. After order is checked and approved release into the system
• Print & Deliver Orders to Warehouse: Print orders for warehouse team to pick. Highlight areas with special instruction. Communicate special requests with warehouse team.
• Manage Backorders and Forward Orders: Review backorders as product is received. Process newly released orders as customer issues release request.
• File Customer Orders & Related Paperwork: Review customer service orders and file in the appropriate cabinet. Ensure related paperwork is kept together consistently. Clean out binders and files on a routine basis.
• Preparation, Entry, & Printing of Orders to Factories: Enter factory orders for product ordered by customer. Print and file orders after being placed. Review factory orders after printing. Prepare with necessary stamps, comments, and drawings to confirm the proper information.
• Communicate With Factory Locations: Record delivery dates for customers to ensure product is received on time. Assist with other problems that may occur during the shipment process.
• Provide Customer Service To Mexico Customers: Develop good working relationships with customers by working with customers to develop a relationship to ensure mutual cooperation and continue receiving orders.
• Support Salespeople with their accounts as they travel: Assist salespeople with customer problems during travel. Prevent customer issues from becoming a problem unable to be resolved.
• Confirmation of Shipments: Review shipments to Mexico to confirm order accuracy.
• Additional Duties as Required or Assigned by Management

Education & Requirements:

• Associates Degree, or 2 years of relevant, recent tenure in Customer Service or a related role.
• Working Fluency & Ability to read, write and speak in both Spanish and English (REQUIRED)
• Working knowledge of Microsoft Office programs.
• Proficient typing skills.
• Strong work ethic, with ability to multitask in a busy environment.
• Excellent attention to detail.
• Professional communication skills.

Express Perks!

As a member of the ExpressPros Associate team, you'll have access to a wide range of perks:

• Medical, Dental, and Vision Insurance
• Term Life Insurance (including dependents)
• Short-Term Disability
• Accrual Towards Holiday Pay
• Retirement Savings
  CLICK HERE to explore the Express Associate Benefits!

Shift: 1st Shift, Mon-Fri, 8:30am - 5:00pm
Pay: $19+/hour, based on candidate qualifications and experience

Click Here to Schedule Your Interview With Us!

📞 Questions? Contact Cori Drenning at 513-842-8000, or via email: cori.drenning@expresspros.com and reference Job #G775
🔗 Find the full list of our open positions HERE

#CinEastPROA

Express Office: Cincinnati (East)

4440 Glen Este-Withamsville Road

Suite 800

Cincinnati, OH 45245