Bilingual (English/Spanish) Customer Service Representative

Located in Mokena, IL

Salary: $18.00/hour

IF QUALIFIED/INTERESTED APPLY NOW!

A manufacturing wholesale company, located in Mokena, IL is seeking a BILINGUAL (English & Spanish) Customer Service / Account Manager starting at $18/hr. For more information visit us and apply online now at: www.ExpressPros.com/MattesonIL

APPLY NOW

This position will be responsible for maintaining relationships with all existing and new dealers, contractors and designers.

• Maintain thorough knowledge of all cabinet lines offered through, including but not limited to product specifications, standard operating procedures, prices, promotions, and other info as required.
• Inspect showroom daily and make sure showroom stays organized and safe.
• Provide quick, friendly and professional customer service to walk-in customers.
• Communicate clearly, promptly, and friendly via phones and emails.
• Assist clients to choose products to meet their needs.
• Read and analyze kitchen & bathroom layouts, get codes of cabinets from the layouts.
• Enter orders into systems and make sure order is completed to customer's satisfaction.
• Collect payments from customers. Review customers' accounts regularly.
• Recognize parts codes & sizes. Assist customers with returns and replacements.
• Obtain customer feedback and complaints, provide solutions to solve the problems in a timely and professional manner.
• Maintain and organize customer files and records.
• Make phone calls or emails to bring old customers back. Attract potential customers by providing products and service information.
• Report customer needs and request to management, recommend potential products and services. Assist manager with report generation and special projects.
• Attend all training classes and networking events as needed. Assist with event preparation and implementation
• Other duties as assigned
• Bilingual English & Spanish
• Resume and interview required

If interested 1st apply online now at: www.ExpressPros.com/MattesonIL

2nd - Send an updated resume to: jobs.mattesonil@expresspros.com

3rd - Then call 708-390-0282 and press #4 for an interview

Click the 'Email Us' button below ↓ to send us your resume. Please include the name of the job(s) you are interested in the subject line.

Click the 'Apply Now' button below ↓ to create an account and complete an online application with your most recent 10 years of work experience.

Once you've submitted your resume and application, you may proceed to the next step: a brief AI phone interview. This is recommended if you are a NEW APPLICANT or if you haven't completed an interview within the past 6 months. The interview takes approximately 6-10 minutes. To begin, please call 708-390-0282.

#3332OS

Express Office: Matteson

4747 Lincoln Mall Drive

Suite 103

Matteson, IL 60443