Call Center Representative

Located in Boston, MA

Call Center Representative (1st Shift)

We are seeking a professional and reliable Call Center Representative in a fast-paced, high-responsibility environment. This role requires strong communication skills, attention to detail, and the ability to handle sensitive calls with professionalism. The ideal candidate is a quick learner, self-sufficient, and has a proven track record of job stability.

Location: Boston, MA
Schedule: 1st Shift (8-hour shift between 7:00am-6:00pm, must be available during those hours)
Pay: $21.00-$23.00/hour

Schedule Requirements:

• Must be available to work every Sunday
• Scheduled days off will be Saturday + one weekday (may not be consecutive)
• Must be available to work holidays and during inclement weather
• This is an essential position in a 24/7 operation

Responsibilities:

• Handle inbound calls from patients and medical staff with professionalism and empathy
• Accurately document and manage sensitive information
• Provide clear, concise communication and support
• Navigate systems efficiently while maintaining attention to detail
• Maintain a high level of confidentiality at all times

Qualifications:

• Previous call center experience required
• Strong phone presence and excellent communication skills
• Minimum typing speed of 40 WPM
• Proven job stability/tenure in previous roles
• Ability to work independently and learn quickly
• Comfortable handling sensitive and sometimes high-pressure situations
• Familiarity with medical terminology is a plus
• Background check required

#3368OS

Express Office: Waltham-Framingham

100 Crescent Road

Suite 3R

Needham Heights, MA 02494