Call Center Representative

Call Center Representative

We are seeking a professional and reliable Call Center Representative to join a fast-paced, high-responsibility environment. The ideal candidate will have strong communication and typing skills, a consistent work history, and the ability to handle sensitive calls with professionalism and attention to detail. Previous experience in a medical setting is highly preferred, but not required.

Location: Boston, MA
Pay: $21.00–$23.00/hour
Candidates with directly relevant experience, such as hospital switchboard or answering service experience, may be considered for a higher pay rate.
Schedule: Full-time, onsite. Four schedule options available.
Training: Monday–Friday, 10:00am–6:00pm for approximately 2–3 weeks

Schedule Options

This is an essential position within a 24/7 operation. Candidates must be reliable and available to work their assigned schedule, including some holidays and during inclement weather. All positions are fully onsite.

• First Shift: Monday, Tuesday, Wednesday, Friday and Saturday. Shift falls between 7:00am–6:00pm. Thursday and Sunday off.
• Second Shift: Monday, Tuesday, Thursday, Friday and Saturday. Shift falls between 2:00pm–11:00pm. Wednesday and Sunday off.
• Swing Shift: Tuesday, Wednesday, Thursday, Friday and Saturday. Shift falls between 10:00am–8:00pm. Sunday and Monday off.
• Swing Shift: Sunday, Monday, Tuesday, Wednesday and Thursday. Shift falls between 10:00am–8:00pm. Friday and Saturday off.

Training Requirement: All new hires must be available for Monday–Friday training from 10:00am–6:00pm for approximately 2–3 weeks, regardless of their assigned schedule.

Responsibilities

• Handle inbound calls from patients and medical staff with professionalism and empathy
• Accurately document and manage sensitive information
• Provide clear, concise communication and support
• Navigate systems efficiently while maintaining attention to detail
• Maintain a high level of confidentiality at all times
• Remain professional and composed when handling sensitive or high-pressure calls

Qualifications

• Previous call center experience required
• Medical field experience highly preferred, but not required
• Hospital switchboard or answering service operator experience is a plus
• Strong phone presence and excellent communication skills
• Minimum typing speed of 40 WPM
• Demonstrated job stability and consistent tenure in previous roles
• Ability to work independently and learn quickly
• Comfortable handling sensitive and sometimes high-pressure situations
• Familiarity with medical terminology is a plus
• Reliable and responsible with the ability to meet the requirements of an essential position
• Must be available to work some holidays and during inclement weather
• Background check required

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