Consumer Service Team Lead
Company:
Express Employment
Location:
Vancouver, WA, 98660
Payment:
$25
Payment Interval:
Hour
Schedule:
Full
Workplace:
Onsite
Located in Vancouver, WA
Salary: $25.00
A luxury baby-products company is seeking an experienced Escalations Lead to join their team. This is a contract opportunity (6-12 months with opportunity to extend).
$25/hr
Monday - Friday, full-time, day shift
Key Responsibilities:
Experience Required:
Skills Required:
Associate Benefits
While working for Express, our associates can also become eligible for a variety of benefits*:
*For more information about our benefits, visit https://www.expresspros.com/Job-Seekers/Employee-Benefits/Default.aspx
Apply online or at our office:
Express Employment Professionals can help you find the job that is a good fit for your needs and abilities! You'll never pay a fee for our services and support. Take the first step toward your success. Apply with Express today!
Check out our job board for all of our current job openings!
#1935OS
Express Office: Vancouver
2612 Northeast 114th Avenue
Suite 2
Vancouver, WA 98684
Salary: $25.00
A luxury baby-products company is seeking an experienced Escalations Lead to join their team. This is a contract opportunity (6-12 months with opportunity to extend).
$25/hr
Monday - Friday, full-time, day shift
Key Responsibilities:
- Confidently take ownership of complex cases
- De-escalate challenging situations
- Guide both customers and team members toward effective resolutions
- Phone-based customer service
- Serve as a secondary resource for the team, providing guidance on tricky situations and being available for questions when needed
Experience Required:
- Strong experience in handling escalations
- 2+ years of call center / phone based customer service experience
- Comfortability with dual-monitor system, multi-line phones, and basic computer functionality
Skills Required:
- Proactive, solution-driven
- Skilled in clear communication
Associate Benefits
While working for Express, our associates can also become eligible for a variety of benefits*:
- Referral bonuses - $25 per employee referred after 80 hours worked.
- Medical plan
- Dental plan
- Vision/eyewear plan
- Prescription drug reimbursement
- Short-term disability
- Direct deposit
- Sick Pay
- 401(k) retirement savings plan
- Life insurance
*For more information about our benefits, visit https://www.expresspros.com/Job-Seekers/Employee-Benefits/Default.aspx
Apply online or at our office:
Express Employment Professionals can help you find the job that is a good fit for your needs and abilities! You'll never pay a fee for our services and support. Take the first step toward your success. Apply with Express today!
Check out our job board for all of our current job openings!
#1935OS
Express Office: Vancouver
2612 Northeast 114th Avenue
Suite 2
Vancouver, WA 98684