CSR Specialist I
Company:
Express Employment
Location:
Newberg, OR, 97132
Payment:
$22 - $25
Payment Interval:
Hour
Schedule:
Full
Workplace:
Onsite
Top Job
Located in Newberg, OR
Salary: $22.00 - $25.00/hour DOE
CSR Specialist I
$22.00 - $25.00/hour DOE
The CSR Specialist I representative maintains a high standard of exceptional customer service by efficiently following established procedures when processing orders, corresponding with customers, and collaborating with other departments within the facility.
Primary Duties and Responsibilities: (include, but not limited to):
• Interacts with customers taking daily orders; may include international customers as well as domestic customers.
• Answers basic questions surrounding product line.
• Enters customers' orders accurately and quickly.
• Maintains professionalism while ensuring strategic statements are met.
• Reports customer issues daily.
• Reports on-time delivery issues daily.
• Completes RMA process when necessary and communicates to customer to ensure completion in a timely manner.
• Control upkeep of all sales records.
• Utilizes CRM system to capture pertinent data.
• Resolves questions/concerns effectively and efficiently through the use of active listening based on customer needs.
• Actively listens, communicates clearly and concisely, assures customer understanding.
Skills and Educational Requirements:
• Previous experience in assembly and shipping of manufacturing products preferred.
• Previous experience in order entry, inside sales, or customer service preferred
• Ability to work under pressure and maintain a pleasant demeanor.
• Possesses organizational skills with the ability to multi-task.
• Proficient with Word, Outlook & Windows.
• Has the ability to retain detailed or important information and/or instructions.
• Good command of the English language including writing and spelling.
• Requires the demonstrated ability to effectively communicate with all levels of the organization.
Monday - Friday, day shift.
#MacAdmin
Express Office: McMinnville
733 Northeast Baker Street
McMinnville, OR 97128
Located in Newberg, OR
Salary: $22.00 - $25.00/hour DOE
CSR Specialist I
$22.00 - $25.00/hour DOE
The CSR Specialist I representative maintains a high standard of exceptional customer service by efficiently following established procedures when processing orders, corresponding with customers, and collaborating with other departments within the facility.
Primary Duties and Responsibilities: (include, but not limited to):
• Interacts with customers taking daily orders; may include international customers as well as domestic customers.
• Answers basic questions surrounding product line.
• Enters customers' orders accurately and quickly.
• Maintains professionalism while ensuring strategic statements are met.
• Reports customer issues daily.
• Reports on-time delivery issues daily.
• Completes RMA process when necessary and communicates to customer to ensure completion in a timely manner.
• Control upkeep of all sales records.
• Utilizes CRM system to capture pertinent data.
• Resolves questions/concerns effectively and efficiently through the use of active listening based on customer needs.
• Actively listens, communicates clearly and concisely, assures customer understanding.
Skills and Educational Requirements:
• Previous experience in assembly and shipping of manufacturing products preferred.
• Previous experience in order entry, inside sales, or customer service preferred
• Ability to work under pressure and maintain a pleasant demeanor.
• Possesses organizational skills with the ability to multi-task.
• Proficient with Word, Outlook & Windows.
• Has the ability to retain detailed or important information and/or instructions.
• Good command of the English language including writing and spelling.
• Requires the demonstrated ability to effectively communicate with all levels of the organization.
Monday - Friday, day shift.
#MacAdmin
Express Office: McMinnville
733 Northeast Baker Street
McMinnville, OR 97128