Customer Care and Order Support Specialist $18/hour (Hybrid)

Top Job

Located in Lehi, UT

Salary: $18/hour

Customer Care & Order Support Specialist

Pay: $18/hour
Location: Lehi, UT (Hybrid)
Hours: 9:30 AM - 6:00 PM, Monday-Friday
Schedule: Work from home Monday, Wednesday, and Friday; in-office Tuesday and Thursday

Are you a natural problem-solver who loves helping people? Do you thrive in a fast-paced environment where no two days are the same? Join our dynamic Customer Care team and put your skills to work making sure every customer experience is smooth, supportive, and memorable!

What You'll Do:

• Be the friendly, knowledgeable first point of contact for customers via phone, email, chat, or other channels.
• Provide accurate info on pricing, product availability, order status, and solutions for a variety of products.
• Process incoming orders from multiple platforms, ensuring every detail is spot-on.
• Follow up on incomplete or issue-flagged orders to keep things moving seamlessly.
• Assist customers in navigating our website and locating the resources they need.
• Handle returns, credits, and repair estimates, keeping processes timely and professional.
• Look for opportunities to suggest additional products that fit customer needs.
• Record customer feedback to help improve products and processes.
• Stay up-to-date on products and procedures through ongoing training.
• Deliver work that meets or exceeds performance goals while keeping safety top-of-mind.

What You Bring:

• A customer-focused mindset and stellar written and verbal communication skills.
• Strong multitasking, organizational, and follow-through abilities.
• A knack for problem-solving with professionalism and poise.
• Reliability, flexibility, and a team-player attitude.
• Solid computer skills, including Word, Excel, and email tools.
• Fast, accurate data entry and 10-key skills.
• High school diploma (or equivalent) and at least 3 years of customer care experience, preferably in a product-support or call-center setting.
• Bonus points for a Bachelor's degree, SAP experience, or contact management system know-how.

Perks & Work Environment:

• Hybrid schedule for great work-life balance.
• Collaborative, supportive team culture.
• Opportunities for learning, growth, and making a real impact.

If you're ready to bring energy, expertise, and excellence to a customer-first role, we'd love to hear from you!

#3420UT

Express Office: Provo

663 N 1890 W

Provo, UT 84601