Customer Service Representative – Technical Manufacturing

Top Job

Located in Mount Prospect, IL

Salary: $25-$27/hour

Customer Service Representative - Technical Manufacturing

Are you a customer service professional with experience in technical manufacturing or the power transmission industry? Do you enjoy solving problems, supporting customers with technical knowledge, and working in a fast-paced environment? If so, this role could be the perfect fit for you!

Schedule: Monday-Friday 8:00a-5:00p

Responsibilities:

• Be the first point of contact for customers - answer inquiries, process orders, and provide product support
• Enter and manage customer orders accurately in the ERP system (create production orders as needed)
• Confirm pricing, availability, and send order acknowledgements
• Build lasting customer relationships through clear and professional communication
• Troubleshoot product/service issues and recommend effective solutions
• Provide accurate product, warranty, and technical details to customers and sales reps
• Collaborate with sales and management teams, sharing customer insights and order data

Qualifications/Requirements:

• 5+ years of customer service experience (ideally in power transmission or technical manufacturing)
• Knowledge of bearings or related technical products
• Proficiency with ERP/CRM systems (Acumatica experience highly valued)
• Strong problem-solving, multitasking, and organizational skills
• Confident using Microsoft Office and internet research tools

Why You'll Love It:

• Direct Hire: Long-term career opportunity with a 35+ year old company
• Impactful Work: Help customers find real solutions while supporting a leading manufacturing team
• Collaborative Culture: Work with a supportive group that values your expertise

If you're ready to bring your customer service expertise and technical knowledge to a company that values both - apply today!

#1776OS

Express Office: Rolling Meadows

1834 Walden Office Square

Suite 130

Schaumburg, IL 60173