Customer Service Supervisor
Company:
Express Employment
Location:
Fort Lauderdale, FL, 33309
Payment:
$60000
Payment Interval:
Year
Schedule:
Full
Workplace:
On-site
Top Job
Located in Fort Lauderdale, FL
Salary: $60K/yr.
Customer Service Supervisor
Located in Fort Lauderdale, FL
Pay: $60K/yr.
Job Full Description
Wholesale Building Products | Full-Time | $60,000/year
Location: Fort Lauderdale, FL
Schedule: Monday-Friday, 8:00 AM-5:00 PM
We're hiring a Customer Service Supervisor for a full-time, on-site role in Fort Lauderdale, FL. This position supports a high-volume team where accuracy, responsiveness, and strong leadership matter. We're looking for someone who thrives in a fast-moving environment, enjoys coaching others, and takes pride in delivering a consistently strong customer experience.
If you're a detail-oriented leader who can keep the team organized, solve problems quickly, and lead by example, we'd love to connect.
Position Summary
The Customer Service Supervisor leads day-to-day operations of the customer service team, ensuring timely order processing, accurate cash handling, and top-tier customer support across phone, email, and in-person interactions. This role serves as a point of escalation for customer concerns, supports training and performance development, and collaborates closely with internal departments to meet customer needs.
Key Responsibilities
Leadership & Team Support
Order Processing & Customer Support
Communication & Relationship Management
Product Knowledge & Building Materials Support
Problem Solving & Returns
Cash Handling & End-of-Day Closeout
Once daily orders are completed, the Customer Service Supervisor ensures accurate end-of-day procedures, including:
Reporting & Documentation
Preferred Skills & Qualifications
Compensation & Schedule
#3369FL
Express Office: Fort Lauderdale
1506 Northeast Fourth Avenue
Suite 2
Fort Lauderdale, FL 33304
Located in Fort Lauderdale, FL
Salary: $60K/yr.
Customer Service Supervisor
Located in Fort Lauderdale, FL
Pay: $60K/yr.
Job Full Description
Wholesale Building Products | Full-Time | $60,000/year
Location: Fort Lauderdale, FL
Schedule: Monday-Friday, 8:00 AM-5:00 PM
We're hiring a Customer Service Supervisor for a full-time, on-site role in Fort Lauderdale, FL. This position supports a high-volume team where accuracy, responsiveness, and strong leadership matter. We're looking for someone who thrives in a fast-moving environment, enjoys coaching others, and takes pride in delivering a consistently strong customer experience.
If you're a detail-oriented leader who can keep the team organized, solve problems quickly, and lead by example, we'd love to connect.
Position Summary
The Customer Service Supervisor leads day-to-day operations of the customer service team, ensuring timely order processing, accurate cash handling, and top-tier customer support across phone, email, and in-person interactions. This role serves as a point of escalation for customer concerns, supports training and performance development, and collaborates closely with internal departments to meet customer needs.
Key Responsibilities
Leadership & Team Support
- Supervise daily customer service workflow and ensure coverage across order entry, walk-in support, and follow-up.
- Coach, train, and support customer service team members to meet service expectations and company standards.
- Provide guidance on process, policies, and product knowledge; address questions and resolve issues quickly.
- Assist with hiring, onboarding, and ongoing training as needed.
Order Processing & Customer Support
- Guide customers through their ordering process in a fast-paced environment using NetSuite.
- Process customer orders efficiently and accurately; ensure order status updates and follow-through.
- Assist customers with navigating the company website and support future online ordering initiatives.
- Create and submit quotes for high-quantity orders and custom items.
Communication & Relationship Management
- Communicate with customers in a positive, professional manner via phone, email, and in-person.
- Handle escalated calls/issues and provide solutions while maintaining strong relationships.
- Proactively recommend products or services by understanding customer needs and preferences.
Product Knowledge & Building Materials Support
- Provide knowledgeable answers about products, pricing, availability, and lead times.
- Offer alternatives when items are out of stock and suggest related products/services.
- Work closely with internal teams (warehouse, purchasing, sales, delivery/logistics) to meet customer expectations.
Problem Solving & Returns
- Resolve customer concerns related to returns, shipping inquiries, and order status questions.
- Identify recurring issues and propose process improvements to reduce errors and improve turnaround time.
Cash Handling & End-of-Day Closeout
Once daily orders are completed, the Customer Service Supervisor ensures accurate end-of-day procedures, including:
- Close the credit card machine
- Count the cash drawer
- Ensure totals are balanced
- Print NetSuite reports and verify they match daily transactions and cash totals
Reporting & Documentation
- Maintain customer accounts and records by recording and updating customer information accurately.
- Prepare NetSuite product/service reports by collecting and analyzing customer information.
Preferred Skills & Qualifications
- 3-5+ years of customer service experience, ideally in a fast-paced environment.
- Previous lead or supervisory experience required.
- Experience working in building products (flooring, windows, doors, millwork, construction materials, etc.) preferred.
- Experience with order entry / ERP systems, ideally NetSuite.
- Strong organizational skills and ability to multitask in a high-volume environment.
- Excellent communication, professionalism, and customer service mindset.
- Bilingual (English/Spanish) preferred, but not required.
- Proficient in MS Office (Outlook, Excel, Word).
- Ability to pass a background check and drug screen.
Compensation & Schedule
- $60,000 per year
- Full-Time, Monday-Friday, 8:00 AM-5:00 PM
- Fort Lauderdale, FL
#3369FL
Express Office: Fort Lauderdale
1506 Northeast Fourth Avenue
Suite 2
Fort Lauderdale, FL 33304