D-Office Services: Customer Relationship Center Contact

Located in Danville, IL

Salary: $20-24

The Customer Relations Representative I serves as the first point of contact for customers, providing exceptional service and support while ensuring a positive customer experience.

Location: Danville, IL

Shift: Monday- Friday

Pay: $20-$24

Responsibilities

• Respond to incoming sales and service inquiries through phone, email, chat, customer portals, and other communication channels.
• Provide accurate, timely information regarding products, services, policies, and procedures.
• Deliver professional, customer focused service while building positive relationships.
• Take ownership of customer requests from initial contact through resolution.
• Resolve customer concerns with empathy, professionalism, and effective problem solving.
• Guide customers through troubleshooting using available resources and support tools.
• Accurately document all customer interactions, requests, and resolutions.
• Process sales and service requests while maintaining a high level of accuracy and attention to detail.
• Collaborate with internal departments to resolve customer issues and improve service delivery.
• Identify opportunities to improve processes and enhance the customer experience.
• Assist with onboarding and training new team members as needed.
• Complete administrative tasks and other duties assigned by management.
• Maintain quality standards while meeting performance and service expectations.

Qualifications

• Bachelor's degree with no related experience, an Associate degree with 2 to 3 years of related experience, or 5 years of relevant experience in lieu of a degree.
• Strong customer service and communication skills.
• Excellent problem solving and conflict resolution abilities.
• Ability to multitask and prioritize in a fast paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and the ability to learn new systems.
• Ability to work independently and collaboratively within a team.

Benefits of Working with Express

• Weekly Pay
• Medical, Dental, and Vision Insurance
• Referral Bonuses
• Life Insurance
• Career Advancement Opportunities

#2700OS

Express Office: Danville

3124 North Vermilion Street

Danville, IL 61832