Helpdesk Associate
Company:
Coastal Mechanical Services
Location:
Tampa, FL
Payment Interval:
Year
Schedule:
Full
Description
The Helpdesk Associate provides first-level technical support to internal employees, helping to resolve hardware, software, and network-related issues. This role ensures smooth and efficient operation of IT systems, supporting end users by phone, email, chat, or in person.
Requirements
Job Responsibilities(List is not inclusive)
• Respond promptly to incoming helpdesk tickets, calls, and emails to resolve user issues.
• Troubleshoot and resolve hardware, software, and network problems.
• Set up new user accounts, hardware (laptops, desktops, phones), and required access.
• Maintain accurate documentation of user issues and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or vendors as necessary.
• Provide basic training and guidance to users on common systems and tools.
• Support onboarding and offboarding processes by provisioning/deprovisioning access and hardware.
• Maintain IT inventory and track equipment assignments.
• Ensure compliance with company IT policies and procedures.
Required Knowledge, Skills, and Abilities
• Familiarity with Windows and macOS environments, Microsoft 365, and basic networking concepts.
• Strong customer service and communication skills.
• Ability to troubleshoot technical issues with patience and clarity.
• Excellent time management and attention to detail.
Education and Experience
• High school diploma or equivalent required; associate degree or technical certification preferred (e.g., CompTIA A+).
• 1+ year of experience in a helpdesk, IT support, or similar role.
Physical Requirements
• On-site support with occasional remote troubleshooting.
• May require lifting up to 25 pounds (e.g., moving equipment).
• Occasional lifting of up to 25 pounds for equipment setup (if needed).
Coastal Mechanical is an Equal Opportunity Employer and a Drug Free Workplace.We offer various insurance benefits to include Medical, Dental, Vision, Life, STD, LTD, 401K with partial match, and others! We also sponsor employees through free apprenticeships while you work if they qualify.At Coastal, we take pride in our work and in our employees! Visit our website at: www.Rogers.Build.com to see our quality projects and pride!
The Helpdesk Associate provides first-level technical support to internal employees, helping to resolve hardware, software, and network-related issues. This role ensures smooth and efficient operation of IT systems, supporting end users by phone, email, chat, or in person.
Requirements
Job Responsibilities(List is not inclusive)
• Respond promptly to incoming helpdesk tickets, calls, and emails to resolve user issues.
• Troubleshoot and resolve hardware, software, and network problems.
• Set up new user accounts, hardware (laptops, desktops, phones), and required access.
• Maintain accurate documentation of user issues and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or vendors as necessary.
• Provide basic training and guidance to users on common systems and tools.
• Support onboarding and offboarding processes by provisioning/deprovisioning access and hardware.
• Maintain IT inventory and track equipment assignments.
• Ensure compliance with company IT policies and procedures.
Required Knowledge, Skills, and Abilities
• Familiarity with Windows and macOS environments, Microsoft 365, and basic networking concepts.
• Strong customer service and communication skills.
• Ability to troubleshoot technical issues with patience and clarity.
• Excellent time management and attention to detail.
Education and Experience
• High school diploma or equivalent required; associate degree or technical certification preferred (e.g., CompTIA A+).
• 1+ year of experience in a helpdesk, IT support, or similar role.
Physical Requirements
• On-site support with occasional remote troubleshooting.
• May require lifting up to 25 pounds (e.g., moving equipment).
• Occasional lifting of up to 25 pounds for equipment setup (if needed).
Coastal Mechanical is an Equal Opportunity Employer and a Drug Free Workplace.We offer various insurance benefits to include Medical, Dental, Vision, Life, STD, LTD, 401K with partial match, and others! We also sponsor employees through free apprenticeships while you work if they qualify.At Coastal, we take pride in our work and in our employees! Visit our website at: www.Rogers.Build.com to see our quality projects and pride!