HVAC Service Field Supervisor

Service Champions is a fast-growing Plumbing, Heating & AC company that is driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability, as well as our “Good Deeds for Free' brand promise.

The HVAC Maintenance Field Supervisor is utilized to complete many tasks for our company. This position requires a highly technical, seasoned, and trained technician.

Key Responsibilities:

• Quality Assurance calls daily to improve the department’s overall quality and to prevent future warranty calls. Number of assigned technicians to be determined.
• Verify and confirm all technicians are providing our customers with a consistent WOW precision tune-up and professional cleaning.
• Partners with the Service Managers weekly to review current training topics, based upon warranty calls completed. Participates in weekly training alongside management team.
• Conduct pre-season tune up training prior to the club membership drop.
• Diagnose, repair and report installation and service issues both “at-fault” and “no-fault.”
• Implement action plans to train on issues seen in the field.
• Perform Warranty calls alongside maintenance technicians and when needed for the installation department.
• Coordinates with the Dispatch Department to ensure any warranty issues on recent service calls are completed beyond the client’s satisfaction.
• Repairs heating and air conditioning systems and related equipment (e.g. unit heaters, pumps, safety controls, etc.) for the purpose of providing residents with comfort.
• Maintains tools, supplies and/or equipment (e.g. torches, cutters, drills, test equipment, sheet metal, filters, control components, gaskets, seals, etc.) for the purpose of ensuring the availability of items and equipment is in safe operating condition.
• Orders repair parts and supplies (e.g. replacement parts, filters, compressor saver kits, associated hardware, etc.) for the purpose of maintaining inventory and ensuring availability of required items.
• Prepares documentation (e.g. warranty parts, service records, requisitions, work performed, etc.) for the purpose of providing written support and/or conveying information.
• Included in the On-Call Rotation throughout the year. One week shift where the manager on call accepts after hour phone calls from the field and our answering service.
• Participate in technician coaching. Includes accountability meet ups with Service Managers.

Qualifications:

• ​Strong communication and customer service skills
• Ability to work with a high degree of integrity and promote a positive company image.
• Analytical, Focused on Quality, and Results-driven.
• Ability to understand and follow oral and written directions.
• Excel within a team environment and willing to support all areas of our business.
• Satisfactory passing of mandatory pre-employment drug screen and background check
• Valid driver's license, with minimal DMV infractions.

Physical Requirements:

• The principal duties of this position are performed in a variety of environments, including customer homes, the outdoors, and field environments at development and work sites on uneven and rough terrain.
• Required to work in outside weather conditions, including heat, cold, and temperature swings, for extended periods of time.
• Standing up to 8 hours per day; Walking up to 8 hours per day on uneven, difficult terrain.
• Occasional heavy manual labor to include lifting and carrying up to 50 pounds.
• Regular and repetitive grasping, gripping, reaching, bending, stooping, crouching, climbing, squatting, kneeling, and working overhead.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, or alarms).
• May work in closed or cramped spaces on occasion.

Benefits:

• Company Truck & Gas Card
• Company Uniforms & Dry-Cleaning Service
• Company Cellphone & iPad
• Medical, Dental, Vision Benefits
• 401K w/ Company Match
• Vacation Pay
• Life Insurance

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