Express Employment

Inside Sales Customer Service

Company:

Express Employment

Location:

Newberg, OR

Payment:

$20 - $28

Payment Interval:

Hour

Schedule:

Full

Inside Sales Customer Service Job Image
Top Job

Located in Newberg, OR

Salary: $20.00 - $28.00/hour

The Customer Service Technical Support I representative will maintain a high level of exceptional technical support and service, efficiently following procedures and processes set in place to ensure customers' support needs are met.

Primary Duties and Responsibilities: (include, but not limited to):

• Routinely interacts with customers taking daily orders.

• Answers technical questions surrounding product line.

• Enters customers' orders accurately and quickly.

• Maintains professionalism while ensuring strategic statements are met.

• Reports customer issues & on-time delivery issues daily.

• Completes RMA process when necessary and communicates to customer to ensure completion in a timely manner.

• Control upkeep of all sales records.

• Utilizes CRM system to capture pertinent data.

• Analyzes and evaluates problems and makes decisions accordingly with input.

• Assists in creating and evaluating technical support documentation and provides usability feedback to Marketing and Engineering.

Educational and Skill Requirements:

  • At least 5 years of experience in a manufacturing industry office setting
  • Knowledge of ISO and FDA requirements.
  • Excellent problem-solving and decision-making skills.
  • Requires the demonstrated ability to effectively communicate with all levels of the organization.
  • Ability to work under pressure and maintain a pleasant demeanor.
  • Ability to make quick and accurate decisions based on information collected.
  • Ability to speak clearly and confidently in a positive manner when interacting with customers.
  • Strong technical and mechanical aptitude.
  • Possess organizational skills with the ability to multi-task.
  • Proficient with Excel, Word, Outlook & Windows, and CRM systems.
  • Outstanding verbal communication skills and strong telephone etiquette.
  • Knowledge of basic electronics, pneumatics, and fluid power.

$20.00 - $28.00/hour

#MacAdmin

Express Office: McMinnville

733 Northeast Baker Street

McMinnville, OR 97128