IT Help Desk - 1 year contract opening
Company:
Express Employment
Location:
Newberg, OR, 97132
Payment:
$25.95
Payment Interval:
Hour
Schedule:
Full
Workplace:
On-site
Top Job
Located in Newberg, OR
Salary: $25.95/hour
Help Desk, Information Specialist I
Pay: $25.95+/hour DOE
JOB SUMMARY:
As the first of two Help Desk levels, this position is primarily responsible for supporting the company leasing program, triaging calls/emails/IM's, and entering open tickets into the incident tracking database.
JOB DUTIES AND RESPONSIBILITIES:
• Provides tier one support by taking initial calls/emails/IM's, recording issues in tracking system.
• Properly escalate unresolved queries to next level of support
• Participates in the company lease program by maintaining accurate inventory levels, receiving equipment, distributing equipment to users, and preparing and packing equipment for vendor return, ensuring timely delivery.
• Responsible for basic troubleshooting and machine set-up, following department standards.
• Routinely follows standard processes and procedures and seek ways to improve daily work and streamline processes.
• Preserve and grow your knowledge of help desk procedures, products and services.
• Maintains a high level of customer service and attention to detail.
QUALIFICATIONS: Knowledge, Skills, and Abilities
• Ability to troubleshoot basic user issues along with the ability to prioritize issues and tasks.
• Working knowledge of help desk and IT functions, software, hardware, and peripherals.
• Ability to work independently and within a team environment with a strong focus on customer support.
• Ability to communicate effectively both orally and in writing. Education and Experience
• This is an entry level position, but requires basic knowledge of software applications, desktop setup, cabling, and general troubleshooting.
Pay: $25.95+/hour DOE
#MacAdmin
Express Office: McMinnville
733 Northeast Baker Street
McMinnville, OR 97128
Located in Newberg, OR
Salary: $25.95/hour
Help Desk, Information Specialist I
Pay: $25.95+/hour DOE
JOB SUMMARY:
As the first of two Help Desk levels, this position is primarily responsible for supporting the company leasing program, triaging calls/emails/IM's, and entering open tickets into the incident tracking database.
JOB DUTIES AND RESPONSIBILITIES:
• Provides tier one support by taking initial calls/emails/IM's, recording issues in tracking system.
• Properly escalate unresolved queries to next level of support
• Participates in the company lease program by maintaining accurate inventory levels, receiving equipment, distributing equipment to users, and preparing and packing equipment for vendor return, ensuring timely delivery.
• Responsible for basic troubleshooting and machine set-up, following department standards.
• Routinely follows standard processes and procedures and seek ways to improve daily work and streamline processes.
• Preserve and grow your knowledge of help desk procedures, products and services.
• Maintains a high level of customer service and attention to detail.
QUALIFICATIONS: Knowledge, Skills, and Abilities
• Ability to troubleshoot basic user issues along with the ability to prioritize issues and tasks.
• Working knowledge of help desk and IT functions, software, hardware, and peripherals.
• Ability to work independently and within a team environment with a strong focus on customer support.
• Ability to communicate effectively both orally and in writing. Education and Experience
• This is an entry level position, but requires basic knowledge of software applications, desktop setup, cabling, and general troubleshooting.
Pay: $25.95+/hour DOE
#MacAdmin
Express Office: McMinnville
733 Northeast Baker Street
McMinnville, OR 97128