Patient Experience Coordinator

Located in Camas, WA

Salary: $22-26

Front Office & Patient Experience Coordinator

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About the Role

Our client, an integrative medical clinic in the Camas area, is seeking a warm, organized, people-centered team member to serve as their Front Office & Patient Experience Coordinator - the welcoming presence and Guardian of the First Impression.

This role blends hospitality, communication, scheduling, and front-of-house operations to create a peaceful, professional environment where patients feel cared for from the moment they walk in.

This is a temp-to-hire opportunity, offering the chance to join a mission-driven wellness practice.

Schedule & Compensation

• Schedule: Tuesday-Friday, 8:00 AM - 5:00 PM
• Hours: 24-32 hours per week
• Employment Type: Part-Time, Temp-to-Hire
• Pay: $22-26 per hour DOE

Key Responsibilities

Patient Communication & Scheduling

• Answer and return patient phone calls, emails, and text messages
• Serve as the gatekeeper of incoming communication
• Assist new patients with onboarding, scheduling, and waitlist coordination
• Manage daily flow and appointment schedule in Jane (practice management system)
• Support smooth transitions between rooms and providers

Front Desk & Administrative Support

• Check out patients and collect payments
• Schedule follow-up visits
• Maintain accurate patient records and billing codes in Jane
• Send/receive faxes to labs, pharmacies, and providers
• Assist with front-desk organization and workflow

Ideal Candidate

We're looking for someone who:

• Radiates warmth and professionalism - you set the tone for the patient experience
• Thrives on organization - you love systems, schedules, and keeping things running smoothly
• Communicates clearly and compassionately - both in person and across multiple channels
• Is detail-oriented - especially when it comes to scheduling, billing, and patient records
• Works well independently and as part of a team - you're self-motivated and collaborative
• Values integrative health - you're excited to support a mission of whole-person wellness

Qualifications

• Previous experience in a medical office, healthcare, or customer service role preferred
• Familiarity with practice management software (Jane experience is a plus)
• Comfortable with technology: phone systems, email, texting platforms, faxing, and electronic health records
• Strong multitasking and time management skills
• Professional, friendly demeanor with excellent interpersonal skills
• High attention to detail and commitment to patient confidentiality

Benefits

• Referral bonuses
• Medical plan
• Dental plan
• Vision/eyewear plan
• Prescription drug reimbursement
• Short-term disability
• Direct deposit
• Sick Pay
• 401(k) retirement savings plan
• Life insurance

To Apply

Apply by sending your resume to jobs.vancouverwa@expresspros.com

#1935OS

Express Office: Vancouver

2612 Northeast 114th Avenue

Suite 2

Vancouver, WA 98684