Sales Assistant

The Sales Assistant role is to partner with the assigned salesperson(s), creating a team approach to provide excellent service to customers and vendors. Being inquisitive, personable, relational, proactive and willing to learn about the lumber industry are all imperative.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Input sales orders into inventory software, process necessary paperwork and deliver to production to start order. 

• Track order status, reviewing what is due and what is late and then working with production, planning, and dispatch teams to resolve any challenges to fulfill order in timely manner. 

• Provide salesperson with necessary updates and information obtained by tracking orders or from customers. 

• Manage orders that are ready by calling customers and tracking what has/has not been picked up.

• Act as liaison between customer, vendor and salesperson when salesperson is unavailable (email or phone), providing support with taking information, giving answers, diffusing tense situations, etc.

• Email or call customers/vendors with order status, questions, needed information or problem solving.

 

OTHER DUTIES AND RESPONSIBILITIES

• Process all credits/claims for assigned salespeople

• Review order status weekly on special purchase orders

• Ensure production has all orders in a time-sensitive manner

• Performs other duties and/or assists with special projects as needed

JOB/BEHAVIORAL COMPETENCIES

• Displays strong initiative and desire to learn, grow, and improve

• Ability to multitask in fast paced environment

• Excellent written and oral communication skills

• High attention to detail

• Ability to work in a collaborative team environment

• Strong computer skills and ability to learn industry-specific software and technology

• Ability to flex and adapt quickly in high-stake scenarios

• Ability to solve problems in a dynamic and evolving environment

 

MINIMUM QUALIFICATIONS AND EXPERIENCE

• High School Diploma or equivalent

• Minimum of 1 year data entry experience

• Proficient typing and ten key skills required

• Excellent basic math skills

• Previous lumber knowledge helpful

schedule: Monday - Friday, 8am-5pm

pay: $19.00/hour + DOE 

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