Sales Commissions & Accounts Receivable Coordinator

The Role

The Accounts Receivable & Commissions Coordinator manages the accurate and timely processing of sales commissions, installer task pay, accounts receivable, payment reconciliation, and ServiceTitan administration. Working across Sales, Installation, Payroll, Accounting, and Operations, this role helps ensure employee compensation, customer payments, financing activity, and financial records are processed accurately and in accordance with company policies.

This role is well suited to a detail-oriented professional with strong analytical and organizational skills and experience in commissions, performance or task-based pay, financing, payment processing, accounts receivable, reconciliation, and payroll support. The Coordinator also supports reporting, administrative projects, system data integrity, and cross-department initiatives.

Key Responsibilities

Sales Commissions

• Maintain a thorough understanding of commission pay plans for HVAC, Window, Plumbing and Drain, and Electrical sales.
• Accurately calculate commissions according to approved compensation plans.
• Apply approved drops, discounts, dealer fees, and financing impacts correctly when calculating commissions.
• Understand financing structures and ensure dealer fees are properly treated as allowable commission reductions when applicable.
• Enter commission adjustments into ServiceTitan for Comfort Advisors and technicians.
• Verify all customer payments have been received prior to releasing commissions.
• Partner with Sales Management to investigate and resolve commission discrepancies, corrections, and missed items.
• Maintain complete documentation supporting commission calculations, approvals, and adjustments.
• Ensure all commissions are processed accurately and submitted on time for payroll.

Installer Task Pay

• Maintain a full understanding of installer task pay structures across all installation departments.
• Accurately calculate installer task pay based on completed work and approved task rates.
• Enter and verify task pay in ServiceTitan for all installation departments.
• Review task pay submissions for completeness and accuracy.
• Work closely with Installation Management to identify and correct discrepancies, omissions, or errors in task pay.
• Ensure task pay is submitted accurately and on time for payroll processing.

Terminated Employee Commissions & Performance Pay

• Coordinate with HR, Management, and Payroll on any commissions or performance pay owed to terminated employees prior to their final checks.
• Track outstanding commissions or performance pay for terminated employees until fully paid.

Accounts Receivable

• Post and reconcile incoming payments in ServiceTitan and accounting systems.
• Coordinate with Installation Coordination to monitor aging reports and follow up on past-due balances.
• Identify and remove invalid financing payments as appropriate.
• Pull the Daily Huddle report, process all financing customers, and update the accounts receivable tracker with payments and required follow-ups.
• Send a list of missing cash and checks from the previous day’s installation closeouts.
• Work with department managers and Sales on installation cash-flow issues or financing concerns.
• Prepare a list of cash and checks outstanding in the field for next-day meetings.
• Work with the Installation and Energuys teams to process rebate payments as they are received.
• Coordinate with Comfort Advisors to ensure Go Green loans are funded in a timely manner.
• Assist with checking the safe for cash and check payments and applying, tracking, and batching those payments.

ServiceTitan Administration

• Maintain accurate ServiceTitan profiles for technicians and office staff.
• Set up and manage field payroll profiles.
• Ensure data integrity across job types, service locations, and customer records.
• Support internal teams with system updates.
• Implement new workflows or updates as directed by Management.

Cross-Department Coordination & Support

• Assist the Internal Operations Manager with reporting and metric tracking.
• Prepare regular summaries of accounts receivable, payroll, commissions, and system activity.
• Communicate proactively regarding missing information, errors, or required approvals.
• Support administrative duties as needed.
• Assist with month-end inventory adjustments when required.

Qualifications

• Experience with accounts receivable, payroll support, commission processing, performance pay, or task-based pay.
• Strong working knowledge of ServiceTitan, including payment processing, employee profiles, payroll settings, or record administration.
• Understanding of sales commission structures, financing impacts, payment reconciliation, and task-based pay systems.
• Exceptional attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to work cross-functionally with Sales, Installation, Payroll, Accounting, and Operations teams.
• Strong problem-solving and communication skills.
• Ability to manage confidential compensation information professionally.

Physical Requirements

• Ability to remain in a stationary position and work at a computer for extended periods while performing the essential functions of the role.
• Ability to operate standard office equipment and communicate effectively with colleagues across departments.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

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