Service Manager - Dallas, TX

Located in Scottsdale, AZ

Job Description

We are seeking an experienced HVAC Service Manager to lead our service team and oversee daily operations. This role is responsible for managing technicians, ensuring high-quality service delivery, and driving department performance and revenue growth. The ideal candidate brings strong HVAC knowledge, leadership experience, and a customer-first mindset.

Key Responsibilities

Team Leadership & Operations

• Manage and support HVAC service technicians and dispatch team
• Oversee daily scheduling, routing, and job completion
• Conduct coaching, training, and performance evaluations

Customer Satisfaction & Quality Control

• Handle escalated customer concerns and ensure resolution
• Monitor service quality and reduce callbacks
• Maintain high standards of workmanship and professionalism

Performance & Revenue Management

• Track and manage KPIs such as revenue per technician, close rates, and efficiency
• Drive upselling of repairs, services, and maintenance agreements
• Ensure department meets or exceeds revenue and profitability goals

Qualifications

• 5+ years of HVAC experience (service background preferred)
• 2+ years in a leadership or supervisory role
• Strong understanding of HVAC systems and service operations
• Proven ability to manage teams and improve performance
• Excellent communication and problem-solving skills
• Experience with ServiceTitan or similar software is a plus

Tools & Systems Used

• Service management software (e.g., ServiceTitan)
• Scheduling and dispatch platforms
• CRM systems and reporting tools (Excel)
• Mobile communication tools for field coordination

#1737

Express Office: Scottsdale

15227 North 87th Street

Unit 115

Scottsdale, AZ 85260