Sr. Director of Customer Operations
Company:
Specialized Recruiting Group
Location:
Cincinnati, OH, 45215
Payment:
$150000 - $190000
Payment Interval:
Year
Schedule:
Full
Workplace:
Onsite
Located in Cincinnati, OH
Salary: $150,000 - $190,000/yr
Sr. Director of Customer Operations
Location: Cincinnati, OH
Pay: $150,000 - $190,000/yr
Job Summary
We are seeking an experienced Commercial Operations & Contracts Leader to oversee customer operations, contract management, pricing strategy, and commercial risk. This role will partner cross-functionally with Sales, Engineering, Operations, Supply Chain, Finance, and Quality to improve customer experience, drive profitability, and support business growth.
Responsibilities
Requirements
#SRGDH
Express Office: Cincinnati (Northwest)
3551 Springdale Road
Cincinnati, OH 45251
Salary: $150,000 - $190,000/yr
Sr. Director of Customer Operations
Location: Cincinnati, OH
Pay: $150,000 - $190,000/yr
Job Summary
We are seeking an experienced Commercial Operations & Contracts Leader to oversee customer operations, contract management, pricing strategy, and commercial risk. This role will partner cross-functionally with Sales, Engineering, Operations, Supply Chain, Finance, and Quality to improve customer experience, drive profitability, and support business growth.
Responsibilities
- Lead customer operations, including quote management, order processing, customer support, and commercial process improvement.
- Develop and manage customer and supplier contracts, including negotiations, renewals, amendments, compliance, and closeout.
- Identify and mitigate commercial, financial, legal, and operational risks while supporting dispute and claim resolution.
- Develop pricing strategies, models, and profitability analyses to support business objectives and maximize margins.
- Establish KPIs and drive continuous improvement initiatives focused on customer satisfaction, responsiveness, and operational efficiency.
- Partner with Sales, Engineering, Operations, Supply Chain, Finance, and Quality to ensure customer, technical, financial, and contractual requirements are successfully executed.
Requirements
- Bachelor's degree in Business, Operations, Supply Chain, Finance, Law, or a related field; MBA or advanced degree preferred.
- 10+ years of experience in customer operations, commercial operations, contract management, sales operations, or related leadership roles.
- Proven experience negotiating complex commercial agreements and managing contracts throughout their lifecycle.
- Strong understanding of pricing strategy, profitability analysis, commercial risk, and business operations.
- Experience in manufacturing, aerospace, defense, aviation, MRO, or industrial environments; OEM or Tier 1 experience preferred.
- Exceptional leadership, communication, negotiation, analytical, and problem-solving skills with a proven ability to lead teams and drive organizational change.
#SRGDH
Express Office: Cincinnati (Northwest)
3551 Springdale Road
Cincinnati, OH 45251