Technical Service Engineer

Located in Cincinnati, OH

Salary: $80-$110k/yr

Technical Service Engineer

Location: Wyoming, OH

Pay: $80-$110k/yr

Responsibilities

• Manage and distribute OEM technical documentation, including Service Bulletins, Advisories, Stop Orders, Tech Memos, and New Tool Notices.
• Coordinate technical submittals and communications related to design changes, supplier nonconformities, tool obsolescence, and corrective actions.
• Investigate customer complaints and lead cross-functional corrective action activities with OEMs, suppliers, and internal teams.
• Maintain technical records and reporting, including Customer Problem Reports (CPR), Source Problem Reports (SPR), deviation forms, and non-conformance documentation.
• Support Purchasing and Quality by assisting with supplier evaluations, technical training, and resolution of supplier NCRs and compliance issues.
• Provide technical support to Customer Service through work-scope tool lists, configurator maintenance, and response to technical inquiries.
• Prepare reports, meeting updates, training materials, and work-scope documentation while serving as a primary technical interface with OEM teams.

Requirements

• Bachelor's degree in Mechanical, Civil, Aeronautical, Industrial Engineering, or a related field, or 5+ years of relevant technical experience.
• Strong ability to read blueprints and interpret GD&T (ANSI Y14.5).
• Knowledge of mechanics, materials, and manufacturing processes.
• Experience with CAD software such as AutoCAD, CATIA, or UG/NX.
• Excellent written and verbal communication skills with the ability to interface with customers, suppliers, and OEMs.
• Proven ability to analyze technical standards, manage multiple priorities, and coordinate cross-functional activities.
• Strong organizational, problem-solving, and reporting skills, with willingness to travel as needed.
  
  Benefits:
  
  
  • 401(k) with 5% match
  • Medical, dental, vision, and life insurance
  • Employee Assistance Program
  • Flexible Spending Account (Section 125)
  • Competitive paid time off
  • Additional paid sick leave
  • Tuition reimbursement

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Express Office: Cincinnati (Northwest)

3551 Springdale Road

Cincinnati, OH 45251