Technical Support - Industrial Automation and Safety
Company:
Express Employment
Location:
Schaumburg, IL, 60173
Payment:
$85000
Payment Interval:
Year
Schedule:
Full
Workplace:
On-site
Located in Schaumburg, IL
Salary: Up to $85k/year
Safety Applications Specialist - Industrial Automation and Safety
Schedule: Monday-Friday 8:00a-5:00p
Join a global leader in machine safety and automation in Schaumburg, IL. This position plays a vital role in ensuring customers get the most out of our innovative safety and automation products. We're looking for a technically minded, customer-focused professional who's ready to grow their career in a collaborative, hands-on environment.
** This is NOT an IT role **
Responsibilities:
Requirements:
Who Thrives in This Role?
APPLY TODAY!
This is NOT an IT role
#1776OS
Express Office: Rolling Meadows
1834 Walden Office Square
Suite 130
Schaumburg, IL 60173
Salary: Up to $85k/year
Safety Applications Specialist - Industrial Automation and Safety
Schedule: Monday-Friday 8:00a-5:00p
Join a global leader in machine safety and automation in Schaumburg, IL. This position plays a vital role in ensuring customers get the most out of our innovative safety and automation products. We're looking for a technically minded, customer-focused professional who's ready to grow their career in a collaborative, hands-on environment.
** This is NOT an IT role **
Responsibilities:
- Collaborate with Sales, Customer Care, and Business Development teams to assist customers on company products.
- Process RMAs (Return Material Authorizations), including visual inspections, light programming/calibration, and repairs.
- Provide basic technical support via phone and email to customers and internal team members.
- Stay current on company products and services to deliver expert-level assistance.
- Maintain company-issued assets (computer, cell phone, etc.) in good working order.
- Offer competitive product crossovers to support sales initiatives.
- Occasionally travel for joint customer visits or on-site support as needed.
- Keep accurate expense reports and submit them monthly.
- Update Outlook and CRM calendars with leads, activities, and follow-ups.
Requirements:
- Bachelor's degree or equivalent experience
- Experience in application engineering
- Familiarity with PLCs, network devices, and machine safety concepts required; (TUV certification preferred).
- Proficiency with Microsoft Office, CRM, and ERP systems.
Who Thrives in This Role?
- Those with a passion for troubleshooting and helping customers
- Individuals coming from industrial automation, machine builders, or manufacturing environments
- Candidates who enjoy variety-technical work, customer interaction, and occasional field support
- People who are organized and comfortable managing CRM, documentation, and follow-ups
APPLY TODAY!
This is NOT an IT role
#1776OS
Express Office: Rolling Meadows
1834 Walden Office Square
Suite 130
Schaumburg, IL 60173