Temporary Customer Service Technician

Top Job

Located in Marysville, WA

Salary: $23-$25 per hour

Express Employment Professionals of Everett is hiring a Service Support Technician for an equipment-focused company located in Everett, WA. Starting pay is $23.00 to $25.00 per hour. This is a full-time, temporary position - fill in range is 4+ weeks.

Schedule:
Monday - Friday, 8:00 a.m. - 4:30 p.m.

This role starts with a working interview (INTV) lasting approximately 4-8 hours, allowing both the employer and candidate to evaluate fit.
Position Overview
The Technical Service Support Technician provides hands-on technical support for equipment, installs, and service operations. This role blends customer support, documentation, troubleshooting, and field work. Candidates should have hands-on technical experience, such as HVAC, appliance repair, mechanical work, or significant home repair experience.
Duties include but are not limited to:

• Answer technical service calls and requests for assistance, including occasional after-hours and weekend calls
• Troubleshoot equipment and service-related problems
• Log and track service calls in the company database
• Process customer purchase orders, including accurate data entry
• Conduct customer satisfaction follow-up calls and related correspondence
• Create and maintain qualified servicer and installer lists
• Participate in installer and servicer training programs
• Create and maintain part numbers and bills of materials
• Develop and update service bulletins
• Physically perform repairs and alterations of equipment at customer locations
• Assist with equipment installations at customer sites
• Perform other duties and responsibilities as assigned

Skills & Qualifications:

• Hands-on technical or mechanical experience (HVAC, appliance repair, equipment servicing, or similar)
• Proficiency in Microsoft Office programs, including Word and Excel
• Excellent oral and written communication skills
• Strong attention to detail and documentation accuracy
• Ability to work independently and as part of a team
• Customer-focused mindset

Physical Requirements:

• Use of hand tools and meters
• Operation of food service or industrial equipment
• Occasional evaluation of equipment and prototype construction at varying heights
• Ability to use ladders, work on the floor, and assume physically demanding positions
• Occasional lifting of equipment or parts weighing up to 50 lbs.
• Prolonged periods of sitting at a desk and working on a computer

Please note: You must have six months of recent work experience and provide two work references we can contact to be eligible to work through our office.

We offer several ways to apply:

• Apply online at www.expresspros.com/apply
• Call 425-339-8400 to schedule an interview
• Email your resume to Jobs.EverettWA@expresspros.com (include the job title in the subject line)
• Download the ExpressJobs App to stay up to date on our latest opportunities

Why work with Express Employment Professionals?
Benefits of working with Express include medical benefits, holiday pay, optional 401(k), training, and more.

At Express, we connect job seekers with opportunities that match their skills and experience. We are proud to serve Snohomish County and have been matching top talent with great companies for over 20 years. Job seekers NEVER pay a fee!

Join Express Employment Professionals and find your perfect job.
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Express Office: Everett

906 Southeast Everett Mall Way

Suite 140

Everett, WA 98208