CSR / Data Entry Specialist
Company:
Express Employment
Location:
Everett, WA, 98204
Payment:
$21 - $24
Payment Interval:
Hour
Schedule:
Full
Top Job
Located in Everett, WA
Salary: $21 - $24 per hour
Express Employment Professionals is hiring a CSR / Data Entry Specialist for a dynamic company in Everett, WA. This is a full-time, day shift position offering competitive pay starting at $21-$24/hour DOE. If you're detail-oriented, thrive in fast-paced environments, and love helping people-this could be the perfect fit!
As a CSR / Data Entry Specialist, you'll be the first point of contact for both internal and external customers, providing support via phone and email. You'll resolve issues, process requests, and maintain accurate records-all while collaborating with multiple departments to ensure smooth operations. This role is ideal for someone who enjoys multitasking, problem-solving, and delivering excellent customer service.
Essential Duties & Responsibilities:
Preferred Education & Experience:
Knowledge & Personal Attributes:
Schedule:
Ready to Apply?
Benefits Include:
About Express Employment Professionals:
We connect talented job seekers with top employers across Snohomish County. Whether you're looking for full-time, part-time, or flexible work, we have opportunities in:
We're proud to be an equal opportunity employer, and job seekers never pay a fee. For over 20 years, we've been matching top talent with great companies-and as of June 2022, our Everett office is under new ownership and ready to help you take the next step in your career!
#EverettWA
Express Office: Everett
906 Southeast Everett Mall Way
Suite 140
Everett, WA 98208
Located in Everett, WA
Salary: $21 - $24 per hour
Express Employment Professionals is hiring a CSR / Data Entry Specialist for a dynamic company in Everett, WA. This is a full-time, day shift position offering competitive pay starting at $21-$24/hour DOE. If you're detail-oriented, thrive in fast-paced environments, and love helping people-this could be the perfect fit!
As a CSR / Data Entry Specialist, you'll be the first point of contact for both internal and external customers, providing support via phone and email. You'll resolve issues, process requests, and maintain accurate records-all while collaborating with multiple departments to ensure smooth operations. This role is ideal for someone who enjoys multitasking, problem-solving, and delivering excellent customer service.
Essential Duties & Responsibilities:
- Handle inbound and outbound calls to resolve customer concerns (warranty, returns, call tags, etc.)
- Create and maintain internal reports (sales, returns, shipping documents, tracking, etc.)
- Review records and correspondence to address customer questions
- Follow up with customers to ensure satisfaction and resolution
- Collaborate with departments like Shipping/Receiving, Accounting, and Purchasing
- Apply company policies and judgment to resolve customer issues
- Perform daily reconciliation through various portals (invoices, shipping times, tracking, etc.)
- Respond to internal work requests accurately and promptly
Preferred Education & Experience:
- High school diploma or equivalent (required); some college coursework preferred
- 1+ year of customer service experience in a medium or large company
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Experience with Great Plains, ERP systems, and CRM platforms is a plus
Knowledge & Personal Attributes:
- Strong organizational and communication skills
- Excellent phone etiquette and customer service mindset
- High attention to detail and accurate data entry skills
- Ability to prioritize and manage multiple tasks under deadlines
- Analytical thinking and sound judgment
- Comfortable using computers, 10-key, phones, copiers, and fax machines
- Must be able to multitask effectively
Schedule:
- Full-time, Monday - Friday
- Hours: 8:00 a.m. - 5:00 p.m.
Ready to Apply?
- Online: www.expresspros.com/apply
- Phone: Call us at 425-339-8400 to schedule your interview
- Email: Send your resume to Jobs.EverettWA@expresspros.com with the job title in the subject line
- Download the ExpressJobs app to stay updated on new opportunities!
Benefits Include:
- Medical insurance
- Holiday pay
- Optional 401(k)
- Training and development
- And more!
About Express Employment Professionals:
We connect talented job seekers with top employers across Snohomish County. Whether you're looking for full-time, part-time, or flexible work, we have opportunities in:
- Administrative
- Light Industrial
- Skilled Trades
- Professional roles
We're proud to be an equal opportunity employer, and job seekers never pay a fee. For over 20 years, we've been matching top talent with great companies-and as of June 2022, our Everett office is under new ownership and ready to help you take the next step in your career!
#EverettWA
Express Office: Everett
906 Southeast Everett Mall Way
Suite 140
Everett, WA 98208